Custodial and Event Services Lead

About the Position

The Custodial and Event Services Lead at Mt. Cuba Center is a hands-on position responsible for facility cleanliness and event setup support. This role combines custodial duties with event preparation, focusing on moving furniture, setting up rooms, and ensuring spaces are clean and properly configured for various functions, classes, and internal events. The position serves as the point person for event setup coordination, handling the physical preparation of classrooms, meeting spaces, and event areas. Working under the Facilities and Custodial Services department, this role requires attention to detail, physical stamina, and the ability to coordinate setup requirements while maintaining cleanliness standards throughout the campus.

Essential Functions of the Role

The following outlines the responsibilities of the role, though not exhaustive. Percentages indicate the approximate time and capacity to be devoted to each area:

Custodial Operations [60%]

• Maintain facilities in clean and orderly condition: clean, dust and wipe furniture; sweep, vacuum, or mop floors; empty/clean recycling and trash containers; sanitize and maintain restrooms
• Work with the Operational Services team to maintain a high standard of cleanliness for all facilities
• Perform minor maintenance activities such as filter/vent cleaning and changing light bulbs
• Lead, guide, and train employees, interns, and volunteers performing custodial or event set up work
• Develop and implement cleaning schedules and protocols to ensure consistent quality across all facilities
• Inspect work areas to ensure cleaning standards are met

Event Support [35%]

• Represent Facilities and Custodial Services department in weekly event overview meetings, coordinating logistics and setup requirements
• Coordinate event preparation and schedule external vendors when necessary
• Set up and break down rooms, classrooms, and exterior spaces, including tents, tables, chairs, and AV equipment
• Collaborate with other departments to ensure smooth execution of events and programs set up and break down
• Respond promptly to any cleanliness or setup issues during events
• Maintain event setup standards and ensure consistency across all venues

Administrative Support [5%]

• Work closely with and back up the Manager, Facilities & Custodial Services
• Utilize task management software, service ticketing systems, and Microsoft applications to manage workflow and communications
• Research, order, and maintain cleaning supplies and equipment
• Assist with the delivery of mail and packages onsite
• Maintain appropriate records and documentation
• Generate reports on event setups and custodial activities

Education and Experience

The ideal candidate for the Custodial and Event Services Lead role will have:

• High school diploma or GED
• 1-3 years of relevant work experience in custodial services, event setup or facilities management
• Experience working with both internal and external customers in a public-facing environment
• Previous supervisory experience preferred

Qualifications and Skills

We're seeking a hands-on, customer-oriented professional with a blend of technical skills, technology proficiency, and leadership abilities. The successful candidate will possess:

• Exceptional customer service orientation for both internal and external customers
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word)
• Experience with task management software and service ticketing systems (Smartsheets experience a plus)
• Self-motivation, organization, and attention to detail
• Ability to manage time and function effectively without close supervision
• Ability to multi-task in a fast-paced environment
• Knowledge of cleaning methods, materials, and equipment
• Understanding of safety protocols and proper handling of cleaning chemicals
• Experience coordinating staff and resources for event setups
• Physical ability to lift up to 50 pounds and perform required custodial duties

About the Role: Compensation, Benefits, and Perks

• Compensation commensurate with experience, starting range: $19.00 - $21.00 per hour
• This is a full-time position requiring 40 hours per week with a standard schedule of 7:30- 3:30 with the ability to flex the schedule, including evenings, weekends, and holidays as needed
• Candidates must hold residency and unrestricted right to work in the U.S. without sponsorship at the start of employment
• Competitive benefits package including:
  • Medical, dental, and vision insurance
  • 401(k) plan with up to 8% employer contribution
  • Generous paid time off and leave policies
  • Free garden admission
  • Employee Assistance Program (EAP)
  • Professional development opportunities

Application and Hiring Process

To apply, please submit:

• Resume
• Responses to our application questions
• Cover letter (optional)

Interview Process:

1. Resume Review
2. Phone screen with HR
3. Final in-person / on-site interview with Facilities & Custodial Services Manager and peers

Timing:

• Application review begins the week of April 7th. We recommend that interested applicants submit their applications prior to this date.
• Mt. Cuba is targeting a start date for the final candidate in Late April.
• All candidates will receive a status update via email after their application has been reviewed.

Commitment to Diversity:

Mt. Cuba Center is committed to diversity and inclusivity. We encourage qualified candidates from all cultures and communities to apply. For accommodations or assistance with your application, please email careers[a]mtcubacenter.org